1. Introduction
These terms describe the use of the elvarolab website and purchases made through it. In these terms, “we”, “us” and “our” refer to the business identified below, trading as elvarolab. “You” refers to the person using the website or placing an order.
Legal business name: [Your legal business name]
Business address: [Your business address]
Contact email: [Your customer support email]
Contact phone: [Your customer support number]
2. Using our website
Please use this website lawfully. Do not attempt to gain unauthorised access, interfere with its operation, introduce malicious software or misuse another person’s information.
When entering contact, account or checkout details, provide accurate information. If you create an account, keep your login details secure and contact us if you suspect unauthorised access.
3. Product information
Read the individual product description, ingredients, directions and warnings before purchasing or using a product. Follow the instructions on the product’s packaging.
Website information is general product information and does not replace personalised advice from a qualified healthcare professional.
Images illustrate products. Screen settings can affect how colours appear. This does not affect your rights if a supplied product does not match its description.
4. Orders, pricing & payment
Check your selected products, quantities, delivery address and final total before completing checkout. Available payment methods and any applicable delivery charges are shown at checkout.
Promotions are subject to the conditions stated with each offer. Check that any eligible discount has been applied before completing your purchase.
If a product becomes unavailable or we identify an error affecting your order, we will contact you to explain the issue and available options. We will not charge an increased price or substitute a product without your agreement.
If you need to change or cancel an order, contact us promptly. We will check whether the request can be accommodated at its current processing stage.
5. Shipping & delivery
Available delivery destinations, services and charges are shown during checkout. Any delivery estimates provided should be read alongside the shipping information applicable to your order.
Contact us promptly if your delivery address needs correction, your parcel is delayed or an item is missing. Include your order number so we can investigate.
Nothing in these terms removes our responsibilities or your rights under applicable consumer law.
6. Returns & consumer rights
To report a damaged, faulty or incorrect product, or to request a return, contact us with your order number and a description of the issue. We will explain the next steps.
Any change-of-mind return arrangements are separate from remedies available under consumer law. Please obtain return instructions before sending a product back.
Your consumer rights remain protected. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including consumer guarantees under the Australian Consumer Law where applicable.
7. Subscription purchases
If a product offers a subscription, review its recurring price, billing frequency, delivery frequency and cancellation terms before purchasing. The terms shown for the selected plan apply to that subscription.
Recurring payments require your authorisation during checkout. Use the management options provided with your subscription or contact us for help with changes, pauses or cancellation.
8. Website content
Website text, branding, graphics and other materials may be protected by intellectual property rights belonging to elvarolab or their respective owners.
You may access the website for personal shopping and information purposes. Commercial copying, reproduction or reuse requires permission from the relevant rights holder, unless permitted by law.
9. Privacy
Our Privacy Policy explains how personal information is collected, used and handled when you interact with our store.
Please do not send payment card details or account passwords through contact forms or ordinary email.
10. Questions & complaints
Contact us if you have a question about these terms, your order or a product. For order-related enquiries, include your order number and the email address used at checkout.
You can reach our team through the Contact Us page or the contact details listed above.