1. Where we ship
elvarolab offers free USA shipping as advertised on our website. Delivery availability depends on the destination and the products in your order. Enter your full address at checkout to see the available shipping options.
Eligible USA destinations: [Confirm included states and territories, and any exclusions]
Other supported destinations: [List supported countries, or state that international delivery is not offered]
Dispatch country or region: [Enter your actual fulfillment location or locations]
2. Order processing
Processing time is the time required to prepare your order before it is handed to a delivery carrier. It is separate from the carrier’s transit time.
Usual processing time: [Enter X–Y business days]
Dispatch days and timezone: [Enter operating days, timezone and relevant holiday exclusions]
If we become aware of a significant processing delay affecting your order, we will contact you with the information available and the next steps. Any product-specific preorder or availability information should be reviewed before purchase.
3. Shipping charges
Our advertised USA shipping service is free for eligible orders and destinations. Review the shipping option and final total at checkout before completing your purchase.
Where other destinations or optional paid shipping services are available, their charges will be shown before payment. We will not add an undisclosed shipping charge to a completed order without your agreement.
Any exclusions from a free-shipping offer must be clearly disclosed before you place the order.
4. Estimated delivery times
Total estimated delivery time consists of order processing plus carrier transit time. A transit estimate alone does not include processing unless expressly stated.
USA standard transit estimate: [Enter X–Y business days after dispatch]
Other destinations, if offered: [Enter destination-specific transit estimates or remove this line]
Remote locations or special address types: [State any different estimates or restrictions]
Unless expressly confirmed as a guaranteed service, delivery dates are estimates. Carrier disruptions, weather, customs processing and other events may affect timing. An estimate does not remove any rights you have if an order is not supplied within the agreed or a reasonable time.
5. Shipping updates & tracking
Check your order-related emails for dispatch information. Where a tracked service is used, tracking details will be provided with the available shipping update.
A tracking number may be created before the carrier’s first scan. If tracking remains unclear or you cannot locate an update, contact us with your order number so we can check the shipment.
6. Delivery addresses
Check your recipient name, street address, apartment or unit number, postcode and contact details before placing an order.
If you notice an error, contact us promptly with your order number. We will check whether the address can still be changed. Address changes or redirection may not be possible once dispatch has progressed.
PO boxes, parcel lockers and military addresses are supported only where the selected delivery service permits them. Confirm availability with us before ordering if checkout information is unclear.
7. Delayed, missing or damaged parcels
If your parcel is delayed, missing, marked delivered but not received, or arrives damaged, contact us with your order number and a description of the issue. We will help investigate and explain the next steps.
If an item is damaged, keep photos and packaging where reasonably possible to help us understand what happened. A lack of original packaging does not automatically remove any rights you have under applicable consumer law.
We do not treat handing a parcel to a carrier as removing all responsibility for delivery. Where an order cannot be supplied as agreed or within a reasonable time, we will work with you on an appropriate solution in accordance with applicable law.
8. International duties & restrictions
This section applies only where international shipping is available. Import requirements and product restrictions can differ by destination.
Customs duties and import taxes: [Confirm whether these are included, prepaid or payable by the recipient, and how this is disclosed before purchase]
Contact us before ordering if delivery eligibility or the handling of import charges is unclear. Any destination-specific restrictions affecting your purchase should be disclosed before payment.
9. Bundles, subscriptions & separate parcels
Bundle contents, product availability and shipment arrangements may affect how an order is packed. If an order is sent in separate parcels, refer to the shipping updates for each parcel where tracking is available.
For subscription purchases, review the selected delivery frequency and the terms shown before checkout. A subscription’s billing or dispatch frequency does not by itself guarantee a particular delivery date.
Shipping charges for a subscription, if any, must be disclosed as part of its purchase terms. Contact us before your next scheduled order if you need help checking delivery details.
10. Contact & related policies
For delivery assistance, use our Contact Us page. Include your order number and the email address used at checkout. Please do not send passwords or payment card details.
For returns or refund requests, read our Refund Policy. You can also visit our FAQ page for general shopping information.
Your consumer rights remain protected. Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including protections under the Australian Consumer Law where applicable and other mandatory laws that apply to your purchase.